Typical Client Needs
Working with clients in many different industries and sectors, we help them to achieve their objectives while minimising their exposure to risk. We find that our services are particularly attractive to safety critical industries where there is strong reliance on the people in the system in order to prevent serious incidents and accidents from occurring.
Example problems that clients come to us with include:
Human Factors
Risk Management
Change Management
Leadership Development
Organisational & Safety Culture
Competence Management
Assessment and Selection
Research Design Analysis
Training Design and Delivery
Client Solutions
Human Factors
- Development of a guidance manual for human factors integration into safety management systems in air traffic control;
- Development of a fatigue risk management tool. For more information, refer to Baker, A., Pooley, T., Ferguson, S., Clancy, J ., Thomson, M., & Dawson, D. (2004). A fatigue risk management process and software application. Queensland Mining Conference, August;
- Study of pedestrian behaviour at railway crossings project, including the design and implementation of a survey and best practice review;
- A workload study for signallers in preparation for a new railway standard working timetable;
- Review and improvement of the use of simulators for competence assessment and development of a framework for fair and ‘just’ management of errors in the simulator. This included the development of a method for assessing behavioural competencies and identifying and classifying errors in the simulator;
- Risk assessment to review causes of fatigue and adequacy of fatigue management strategies in air traffic control;
- Communications and Crew Resource Management (CRM) development for railway trackside workers;
- Development of training techniques to manage human error in fighter aircraft crew;
- Task analysis and observational study to identify health and safety risks for postal workers;
- Development of a Safety Lead Indicator Model (SLIM) using a combination of risk modelling and human error analysis techniques to predictively measure safety performance in Air Traffic Control. For more information, refer to Dumsa, A. Marrison, C., Boag, C., Hayes, J., Clancy, J., Casey, S., and Grey, E. (2003). Predicting organisational safety performance: Lead safety indicators for air traffic control. Paper presented at the Sixth International Australian Aviation Psychology Symposium in Sydney on December 1-5, 2003.